Right of withdrawal & Returns

Try it for 100 days - return it if you're not satisfied!

With us, it should be easy to both shop and be able to return products that did not turn out as you had imagined. For private individuals, the right of return applies for 100 days from the receipt of the item, provided that the item and its packaging with documentation are still in new condition without scratches or signs of use. Should you not be satisfied with the product(s), you can send your order back to us and get the money for returned products back, the return shipping is included and no additional costs are added. Below are your options for making a return.

1) You want our help to make a return
Contact info@tensify.eu and let us know your order number and which products and quantities you want to return. Then wait for instructions. We handle incoming cases as quickly as we can, often within 24 hours. We then create a return shipping slip with DHL that is emailed to you. The customer information provided at the time of order is the one that will be applied to the return shipping slip.

2) You want to make a return directly to our warehouse
Of course, it is fine to return your web order directly to us in our warehouse. You need to announce your visit in advance to ensure that the warehouse is staffed at the date and time of the return. Our warehouse is located at Öregrundsgatan 4, Gärdet in Stockholm. Returns of orders placed in the online store are refunded through the payment service you chose to pay with, which means that it takes 2-10 working days before the refund is in your account.

Have you opened one or more products that you want to return?

No problem - as long as the item is in new condition, without marks or other damage and that all associated parts (such as charger, manual etc.) and complete original packaging are returned, we will accept your return with a full refund for returned products.
It is the customer's responsibility to pack the items carefully and securely for return delivery. Each product must be packed separately in its original packaging/bag and an outer carton and cushioning material must enclose the product carton itself. Protective packaging must be used between the packaged products, so that there is no risk of damage occurring during the return delivery. No refund is allowed for returned products in unsaleable condition.

If any item should be damaged when you receive it, see the separate section on complaints under 'Conditions of purchase'. Complaints about damaged/defective goods must always be made before a possible return of all or parts of an order.

Exchanges of goods can be made in cases where products at the same unit cost and total value are to be exchanged, e.g. to a different color/design or another item with an equivalent price. 

We do not redeem returns that are sent to us via delivery to a service representative.

We at Tensify cover the shipping fee and return postage. If you want our help with a return, don't hesitate to contact our friendly customer support at info@tensify.eu.

Exemption from the right of withdrawal
The right of withdrawal does not cover business customers, but we always try to be helpful in finding a solution if such a situation should arise.